Shipping policy

Last Updated: 09-19-2023

1. Shipping Options

We offer the following shipping options for our customers:

- 2 Calculated Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout.

- Standard Shipping: We offer $5 flat rate shipping to customers in the United States. 

Please note that delivery times are approximate and may vary based on your location and other factors. We do our best to ensure prompt delivery, but we cannot guarantee delivery by a specific date.

2. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. You can view the shipping cost during the checkout process before making your payment. Shipping fees are non-refundable.

3. Order Processing Time

Orders are typically processed within 2 business days of payment confirmation. Please allow additional time for order processing during peak seasons or holidays.

4. Shipping Destinations

We currently ship to addresses within the United States. If your location is not included in this list, please contact us for possible shipping arrangements.

5. Tracking Information

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.


6. Lost or Delayed Shipments

While we make every effort to ensure that your order reaches you in a timely manner, we are not responsible for shipments that are lost, delayed, or misdirected during transit. If you encounter any issues with your shipment, please contact the carrier or courier service for assistance. We will do our best to assist you in resolving any shipping-related issues.

7. Returns and Refunds

For information on returns and refunds related to shipping, please refer to our Return Policy.

8. Contact Information

If you have any questions or concerns about our shipping policy or require further assistance, please feel free to email us at info@alexanderlayne.shop.